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Terms & Conditions

STOCK AVAILABILITY

If an item is purchased that is not available at the time of dispatch we will refund the purchase immediately. All orders are subject to availability.

REFUNDS & EXCHANGES

Contact lenses are not eligible for refunds or exchanges.
Sale items are not eligible for refunds

If you would like to return your frames for a refund please email us at city@spexforyou.co.nz for further information. You will be asked to return the item to the address below. Shipping costs back to Spex For You Optometrist will be the responsibility of the customer. Please note the item must be sent back within 14 days of delivery to be eligible for a refund. Once the product is received and has undergone a quality control check to ensure the product is in original condition and has not been adjusted and that the tags are still in place, your request will be processed. If goods are eligible for a refund, the refund will be made within 14 days of receipt of the items.

We strongly advise customers to thoroughly check the product and try it on when it is received to ensure you are satisfied with the product. Refunds and exchanges will not be permitted after 14 days from the date of receiving your purchase. Glasses must be returned with their original cases.

If you receive a faulty product, please notify city@spexforyou.co.nz immediately and the item will be exchanged for you. Please note that returned goods will not be accepted without a purchase number.

WARRANTY

Warranty policy covers product against manufacturing defects and genuine product faults for 12 months after the date of sale.

SHIPPING

Spex For You offer free Nationwide shipping on all products.
Purchases are only available for New Zealand You should receive your product in 5-7 working days of purchase

COMPLAINTS

Please email any store complaints or compliments to city@spexforyou.co.nz

CURRENCY

All prices are in New Zealand dollars.

PAYMENT METHODS

We accept payment by Visa, MasterCard, and PayPal.

SIGN FOR ORDER

We recommend that you provide us with an address where someone will be available to sign for the delivery. If nobody is home when delivery is attempted a “Card to Call” will be left. You can then arrange for re-delivery or collection,
Any Queries about our website and products please contact the Email below.

Spex For You Optometrist
Shop 888, Atrium on Elliott
21-25 Elliott Street
Auckland City
city@spexforyou.co.nz
Phone: 09-365-2906